What to do if your WiFi keeps dropping

Use these checks before requesting support.

Step-by-step instructions

  1. Restart your modem and router, then wait 2 minutes.
  2. Run a speed test near and far from the router.
  3. Check whether one device or all devices are affected.
  4. Update router firmware and device network drivers.
  5. Move high-bandwidth devices or add a mesh/AP if coverage is weak.

Tips

  • Place routers centrally and away from thick walls.
  • Use 5 GHz for speed, 2.4 GHz for range.
  • Track disconnection times to identify patterns.

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